PAYMENT METHODS

WHAT FORMS OF PAYMENT CAN I USE?

We accept all major credit & debit cards, apple pay and google pay via Shopify payment gateway.

 

*Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

I HAVE A PROMOTIONAL CODE OR GIFT CARD CODE. HOW DO I APPLY?

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".

SHIPPING & DELIVERY

HOW MANY DAYS TAKE FOR SHIPPING?

In order to deliver on our promise of ensuring prompt delivery of your order, we guarantee to process order within 1-3 working days. Usually courier company will takes about 1-3 working days to deliver.

 

*Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.

 

*Calculation formula: (Length x Width x Height in cm)/ 5000 = Volumetric Weight in kg.

SHIPPING RATES - SINGAPORE

$5 on all orders deliver to Singapore.

 

Get FREE SHIPPING on order $7 and above. Free Shipping is not applicable for payment made using store credit and promotion items. Our delivery partner is NinjaVan.

SHIPPING RATES - BRUNEI

Enjoy Special Rate $20 for 1st kg on all orders deliver to Brunei, subsequent 0.50kg will be charged at the rate of $5. For example, if your order is 1.50kg, shipping rates will be charged is $20 + $5 = $25.

 

For every purchase that weight 2.51kg above (appx. 5-6 pairs), enjoy 50% deduction of your shipping rates. Our delivery partners in Brunei is JnT. We will need your ID number for custom clearance purposes (we will email you shall the ID number is required by the Brunei's custom).

SHIPPING RATES - INTERNATIONAL

International shipping fee will be calculated automatically when you check out your cart.

 

Our delivery partner for International order (except Singapore and Brunei) is DHL Express. Transit time may vary depending on the country.

RETURN

14 DAYS RETURN

Every order is eligible to return within 14 Days where the return shipping fee will be borne by customer at $5.

 

More information about Exchange Policy.

HOW DO I REQUEST A RETURN?

Initiate a return here.

 

Enter your order number and email. You will proceed by clicking through the prompts. Once completed, you will be receiving an email that states if your return request is accepted, together with steps to return.

 

Please note returns must be requested and ship back to us within 14 working days upon receiving the orders.

WHEN WILL I RECEIVE CREDIT REFUND?

Once your return has arrived our warehouse, we will credit the paid amount for the item (not including any forms of discount) to your store credit after QC by our team. Usually the process will takes about 7 working days.