What forms of payment can I use?
For international orders, we accept all major credit and debit cards via iPay88 payment gateway. The final transaction will be charged in Ringgit Malaysia based on the latest currency exchange rates.
*Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
I have a promotional code or gift card code. How do I apply?
SHIPPING & DELIVERY
HOW MANY DAY TAKE FOR SHIPPING?
**Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.
***Calculation formula: (Length x Width x Height in cm)/ 6000 = Volumetric Weight in kg.
Shipping Rates - West Malaysia
SHIPPING RATES - EAST MALAYSIA
SHIPPING RATES - BRUNEI
For every purchase that weight 2.51kg above, enjoy 50% deduction of your shipment cost. Our delivery partners in Brunei is JnT.
SHIPPING RATES - SINGAPORE
Get FREE SHIPPING when you make a purchase of RM200 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in Singapore is NinjaVan.
SHIPPING RATES - INTERNATIONAL
Our delivery partner for International order (except Singapore and Brunei) is DHL Express. Transit time may vary depending on the country.
SHIPPING RATES - INDONESIA
After payment is made, we will ship out within 1-3 business days. It will takes about 3-5 business days for courier to deliver to your location depending on the speed of custom clearance.
2. What Courier Service You Are Using?
We are using Janio Express to ship Indonesia's order from Malaysia.
3. Where Can I Trace My Order?
Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out. You may trace here.
4. How Much Is The Shipping Fee?
Shipping fee is vary depending on the provinces.
- For the 1st kg (1 pair of shoe), shipping fee is RM45 (RP 158.600*) to Jabodetabek,
- RM51 (RP 179.800*) to Java,
- RM75 (RP 264.400*) to other provinces.
The actual shipping fee will be shown during check out.
*Currency as 20/4/21.
FREE RETURN FOR WEST MALAYSIA
EASY RETURN FOR EAST MALAYSIA & INTERNATIONAL CUSTOMERS
More information about Exchange Policy.
How do I request a return?
Enter your order number and email. You will proceed by clicking through the prompts. Once completed, you will be receiving an email that states if your return request is accepted, together with steps to return.
Please note returns must be requested and ship back to us within 7 working days upon receiving the orders.